Remote access does not work...
In case you can't set up remote access to electronic resources please contact us via e-mail admin-eizcunicz. We can't help you effectively if you don't give us information bellow:
- your UCO (university identification number)
- What kind of remote access you use (VPN, proxy, EZproxy or Shibboleth)?
- Where is your computer (at home, at university e.g. faculty xyz)?
- What kind of internet browser you use and its version (Internet Explorer 8, Firefox 3.x, ...)?
- Exact URL and name of inaccessible resource.
- Everything important reported by inaccessible resource (do not hesitate to make and send us a screenshot).
- What tells you our Access test (especially what is at line Your IP address:)?
- Who is your internet provider (if you are connected outside university)?
- Any other information you consider important (I have small home network etc.).
If you give us these information you have better chance to get the solution in short time.